Imagine that you are a Service Operation consultant, who has a task to advise a start-up business (in any sector of your choice) on how to develop excellence in customer service. This is a newly founded organisation (less than 10 years old) in any sector that you wish to choose, and must be a real company*. Your advice must be based on best practice, e.g. if the start-up is a delivery service, you can identify best practice from Amazon, Deliveroo, Uber, etc. Additionally, you can describe challenges to providing optimal customer services, again drawing from the examples/case studies of the established companies.
Assignment Guidance: 2000 words plus or minus 10% (min. 1800, max. 2200) – Title: “Delivering Excellence” – 60% Imagine that you are a Service Operation consultant, who has a task to advise a start-up business (in any sector of…